Why hsbc interview answer

Tell me about your cash handling experience. Share some of the details of your experience in cash handling, which are relevant to the position. Example 1: "As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks.

I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ. Good job revising the Mock Questions answer example in a way that personalizes it to your experience. An anonymous person wrote: "as the events manager, i collected cash payments, handed out invoices and updated the club's ledger. Tell me about your education. Share some of the highlights from any of your relevant courses from high school, college, university or on the job training.

Explain how your experiences will enhance your performance. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at HSBC Bank and advise clients on important financial decisions.

They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with HSBC Bank because you are customer service focused while also needing employees who understand banking related concepts and calculations. Talk about your experience in mortgage loan closing.

This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with HSBC Bank.

Example 1: "As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with HSBC Bank, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with.

I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. If working here at HSBC Bank in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

Business process improvements are sought on a consistent basis in any industry and the banking industry is now exception. And because many of these process changes are initiated by frontline employees like Tellers, your interviewer is looking to hear that you will always have an open eye toward seeing improvements.

As you answer this question, while there is no right or wrong answer, use a methodical approach in answering how you would approach this situation hypothetically. If you have a time that you did just this, be sure to explain that to your interviewer as well and walk through your thought process in that situation.

Example 1: "In any role that I've taken on during my career, I take all of the extra time and effort that I can to learn every aspect of the job. This lets me really dissect every piece of a process and enables me to look for better ways of doing things.

If I were to find a better way of handling a duty or process here at HSBC Bank, I would likely first run my idea by a colleague or two to ensure that my thought process was sound. Then, I wouldn't hesitate to bring my idea up to my supervisor where I would explain my thought process and what the benefits would be. On my own, I started documenting incoming calls and tracking the number of times a caller had to be transferred to get to the correct person.

Based on a couple of week's worth of data, I was able to draft a new routing system based on customer needs and take this to my manager. Even though it didn't take much extra effort, the work definitely paid off in regard to internal efficiency and customer satisfaction when we implemented a new system after some tweaking to my draft. If you were having an interaction with a client here at HSBC Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

As the forward facing client services representative with HSBC Bank, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

Example 1: "In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer.

Then, I work quickly to get them to the right person. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation.

However, to answer the question accurately, consider focusing the majority of your answer on the steps you would take to handle the situation if you were unable to do so by yourself. An anonymous person wrote: "i would assure the client that we will help them to the best of our ability.

How do you work effectively with people from different backgrounds? In any interview that you experience, a diversity related question is likely to come your way. This is no different at HSBC Bank because in the banking industry, customers will come from all walks of life and you will be required to work with them effectively.

To give your interviewer the greatest sense in your answer, talk both about how you value diversity in your personal and professional life and give an example of a time you worked with a diverse team of people and thrived. In the end, your interviewer will be looking to hear that you will join the team at HSBC Bank with an open mind and open heart.

Example 1: "I am a firm believer that a diverse team and work environment benefits the greater good of the organization by bringing many different perspectives to decision making processes.

My first job out of school was with a company that lacked diversity and it really struggled because of lack of new ideas and a lack of value for others. Since that job, I have worked at companies and on teams that were very diverse and I really enjoyed being able to learn and grow from others from different backgrounds than me. As a very young adult taking this job from a small, non-diverse town, it was intimidating at first to me. But from day one on that job, I've really grown to appreciate and see that connecting with individuals that are different from me is beneficial to society as a whole.

If hired in this role, I understand that I would be working with a very diverse customer base and I'd be able to do so in a very empathetic and understanding manner. It sounds like you have an appreciation for diversity, and you do well highlighting your experience working with individuals from a variety of backgrounds.

To further strengthen your response, consider also briefly discussing your experience working with diverse customers. An anonymous person wrote: "i value equal representation and i pride myself on living in a multicultural nation that values diversity. How do you stay organized? Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes.

Share a few tools that have helped you stay on-task and on-time. Example 1: "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first.

It sounds like you have established an organizational method that works for you, and you offer past examples to support their efficiency! An anonymous person wrote: "i have a to-do list that i use to keep track of what i need to do when they are due and which have given priority. The customers are the lifeblood of a bank and without them, HSBC Bank wouldn't be able to thrive or possibly even stay open for business. With this question, your interviewer will be most interested in hearing why you believe that customer service is important for this role as a Teller and then hear what skills you will help bring to this role.

As you prepare for your interview, be sure to think about your prior customer service experience and think of ways that you can draw upon that experience in this role with HSBC Bank. In the end, make sure that your interviewer walks away from your conversation confident in your ability to provide the best customer service possible.

Example 1: "Having worked in retail for all of my career up to this point, I have customer service engrained in my brain and know I have the skills necessary in this area to be the best I can be for your customers. I have to be knowledgeable about products, pricing and options to be able to answer any and all questions that come my way.

I also need to be a great communicator and have excellent listening skills to really get to the individual needs of each customer. In the banking world, I imagine that competition between institutions is fierce and often the main draw between your institution and a competitor is the excellent customer service that you provide. I'm sure that HSBC Bank puts a lot of time and resources into training staff in customer service skills. Coming into this role, I have a lot of extensive training in customer service.

In the past few years, I've attended online and in-person trainings on telephone customer service, upselling skills and the generational gaps in customer service expectations and would love the opportunity to showcase my skills with your customers here at HSBC Bank. Good job! To further strengthen your answer, discuss the interpersonal skills you would bring to the role of the teller to ensure you provide first-class customer excellence.

Here the interviewer knows that you have previous customer service experience. Studies have revealed that is when it is your turn to speak or answer a question you should not plan on speaking for more than two minutes. Source — What Color is Your Parachute. Agilent Technologies Pvt Ltd. Alfa E-Solutions Pvt. Allsec Technologies Ltd. Top Rated Companies: dr reddys laboratories ltd bank of america amazon india pvt ltd hp inc tata communications ltd ultratech cement ltd maruti suzuki india ltd tata motors ltd ericsson pvt ltd mahindra mahindra ltd cipla ltd accenture larsen and toubro ltd cognizant technology solutions bharti airtel ltd dell india itc ltd ibm india pvt ltd genpact india pvt ltd icici bank ltd oracle tata consultancy services ltd axis bank ltd infosys technologies ltd mphasis ltd wipro technologies ltd capgemini india pvt ltd hcl technologies ltd kotak mahindra bank.

Jobbuzz Feedback Contact us Jobbuzz for Employers. Follow us on Jobbuzz. Indiatimes Classified Network. Sign In. Don't have an account? Register now. Sign In using. Already a user? Keep your answer simple, direct and positive. Some good answers may be the ability to achieve, recognition or challenging assignments. Were you happy with the outcome?

In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information. By asking this question, your interviewer hopes to learn whether you can communicate effectively, address issues in the workplace and motivate others during difficult times. Giving negative feedback requires honesty, thoughtfulness and tact. Answering this question well can help show an interviewer that you would be a good fit for a managerial position or a position that involves working closely with others.

Some people are thrown when they are asked this HSBC Bank question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.

First prioritize the important activities that impact the business most. Then discuss the issue of having too many initiatives with the boss so that it can be offloaded. Work harder to get the initiatives done. This is a fair question, as potential employers want to know if you're going to be able to get the job done even when things get a little bit stressful. You may say that you thrive under pressure or that you're able to get the job done even when things get a little bit stressful, just make sure to provide some real world examples of your ability to work under pressure in a prior job.

Heading information: This should include job title, pay grade or range, reporting relationship by position, not individual , hours or shifts, and the likelihood of overtime or weekend work.

Summary objective of the job: List the general responsibilities and descriptions of key tasks and their purpose, relationships with customers, coworkers, and others, and the results expected of incumbent employees.

Qualifications: State the education, experience, training, and technical skills necessary for entry into this job. Special demands: This should include any extraordinary conditions applicable to the job In HSBC Bank for example, heavy lifting, exposure to temperature extremes, prolonged standing, or travel. Job duties and responsibilities: Only two features of job responsibility are important: identifying tasks that comprise about 90 to 95 percent of the work done and listing tasks in order of the time consumed or, sometimes, in order of importance.

Do not claim to be comfortable with a specific role if you in are in fact not comfortable with it.