Verizon what happens if your phone breaks

Smartphones that only have a cracked front screen are eligible; damage beyond a front cracked screen is not eligible for cracked screen repair. Available in select locations, which are subject to change at any time.

Availability of same-day repair depends on criteria such as claim approval time, technician availability, and subject to parts availability. Repairs are performed by an Asurion-certified technician and come with a month warranty. Visit phoneclaim. Eligibility determined at time of insurance claim approval. Eligibility for repair will be determined at the point of Extended Warranty claim. Verizon Extended Warranty is not available in Florida or for Florida customers.

In Florida, extended warranty coverage is provided by the insurance program device replacement deductible and claim limit apply. This benefit is provided by Verizon Extended Warranty.

This data is used solely for Tech Coach services. For complete details, see the Tech Coach terms of service. Data usage applies for download and use.

The self-help and proactive support functionalities are available at no charge for eligible devices. A smartphone is required to download the Digital Secure app; features included vary by device.

Digital Secure: A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft.

Customer should contact the three national credit bureaus to monitor credit report. Call Filter Plus: Compatible smartphone required; features included vary by device. Tablets, smart watches and basic phones not supported. The following OS requirements apply: Android 9. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls.

These benefits are included in Mobile Secure. Device performance checks and device sanitization are only available in select uBreakiFix locations, which are subject to change at any time. Availability of refresh services are for most smartphones and tablets and is contingent on certain criteria, including device type and technician availability. These services are diagnostic only, and do not include troubleshooting, triage, repair or replacement services. Select refresh services may be available as web-based service.

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Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. The exact fee depends on the level and type of damage, but it can equal the retail price of the device. The minimum fee depends on the type of device:. For more information, check out our Check for Physical Damage page to learn more about the types of damage that may result in a Damaged Device Fee.

Check if your device has any of these types of damage with our Check for Physical Damage page. If your device is damaged, go to our How to replace a lost, stolen or damaged device page for replacement options. No, if you turn in your device as defective for a Certified Like-New Replacement device, we can't send the device back to you or fix it.

Yes, if you return your device for a Certified Like-New Replacement device and it's damaged, you'll still be assessed the fee. If you have qualifying device protection and your device is damaged, you should file a claim for your device. Refer to our File a claim FAQs to learn about filing a claim.

Or, if you don't have device protection, check out your other options for replacing a damaged device. The fee will appear on your bill within bill cycles after the fee is assessed. You'll be required to pay the fee as part of your bill charges for that month. Accessibility Resource Center Skip to main content. Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Black Friday. Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. Featured smartphones.

Other phones. Trade in your device. Shop all accessories. Act now, though, because this offer is only available for a limited time. At Verizon, not only do we give you our best trade-in offer for your broken phone, we give you our best value. You can take advantage of this great deal beginning tomorrow, Thursday, April 1. To reserve your time, visit our Store Locator page, use the My Verizon app,or, feel free to simply walk into a store near you.

Shop this offer now. Trade-in conditions apply. One offer per eligible Verizon account. Cancel anytime. Add'l terms apply. Accessibility Resource Center Skip to main content. Our Company Overview. News News News Close. If your phone gets stolen or lost while abroad. If your phone goes missing, try the following: Call it: Use your computer or a borrowed device. Use a find-my-phone feature: This either plays a sound from your device or locates it on a map. Put your phone in lost mode : Remotely lock your device with a passcode and display a custom message on your lock screen.

That note can explain that your phone is lost, and provide a contact number or hotel. Contact Verizon: Log in to My Verizon or call to suspend service and report a lost or stolen device. Use anti-theft software such as Verizon Mobile Security to wipe your device of any sensitive information. If your phone is damaged while traveling. Prevent phone damage and loss before you travel.